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Address: Corporate Head Office Montréal PQ
Tel: Check the listings below
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| "Shady!" |
by Johnathan (from Calgary)
August 2008 - Air Canada is lucky to still be in business with their shady practices and lack of friendly and efficient customer service. Be very careful about taking advantage of their seat sales. They may advertise one price but while they are processing your credit card information they suddenly jack up the price. They may give you the option to no longer purchase the tickets but it seems rather unfair and shady that once you've picked a certain flight and price they just change it on you while processing your credit card. Then if you call and ask about it they respond with "Your only option, if you want to try and get the lower fare, is cancel and re-book, hoping you get the deal." Hoping to get the deal? Am I suddenly in Vegas? Absolutely shady, false advertising! From now on I will always fly with their competitors even if they're giving away seats for free! They lie and it is such a shame that the word "Canada" is in their name, they are so not worthy of it!
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| "Online Purchase" |
by Katarzyna (from Calgary)
August 2008 - I recently booked a trip online with Air Canada and was very frustrated by the purchasing process. I was just finishing my transaction when a window pops up advising me the price has changed. I can understand if I'm simply browsing on the website but when I'm actually in the middle of purchasing a ticket at a stated amount and completing my transaction and then for the price to change is unfair. Perhaps there should be a note stating there are only a select few tickets available at that price and you only have x number of minutes to complete a purchase before it could change. I would advise people to sign up for an account with AC, this might speed up the process and to complete ahead of time the new verification process for Mastercard and Visa that is used when booking online with AC, or simply, choose another carrier if possible.
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| "Last choice" |
by Betty (from Calgary)
November 2007 - Air Canada is a disappointment every time and to make matters worse they don't really care. On a recent flight to San Francisco with my Mom, we ran into problems the minute we entered the Calgary airport. Our flight was scheduled for 6:15pm we got there by 5pm to check-in. Just as we reached the check-in area a loud Air Canada worker was bellowing that they were going to close our flight in 2 minutes. Of course we panicked and asked if we had time to which she responded "yeah if you hurry" and then she promptly walked away leaving us staring blankly at the check-in machines. She did not even offer to help us out. Neither myself or my mom had ever used the machine to check-in to the States and it was not going well. Finally we ran up and asked for help from the same lady, she reluctantly helped us and then reprimanded us for being late and didn't we know that the counter closed 90 minutes before a flight to the US! Nowhere on the e-tickets did it state that we had to be there that early. But we did not argue and hurried to the gate. And, of course, once we arrived all frazzled and cranky, they delayed the flight for another 20 minutes. I overheard that they had closed the check-in early because they had overbooked the flight to the point of people with boarding passes not having a seat. That is absolutely ridiculous! And on the way home (we unfortunately flew both ways on Air Canada) they were trying to get three people to give up their seats because they had overbooked the flight again. Honestly, I will always try to choose any other airline to fly with over Air Canada.
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| "Not anytime soon!" |
by Andrea (from Leeds)
April 2005 - While not many of the big airline carriers seem exceptionally great these days, I had a particularly bad experience with Air Canada on flights to/from the UK and it will take a fantastic price for me to try them again. On both my outward journey and my return flight, I was not able to make my connecting flight and had to spend the nights in Toronto and Montreal respectively - at my own cost and will little apology from the airlines. The first time was due to weather and I understand that airlines do not (and should not) take responsibility for Mother Nature's doings but on the return flight, I arrived into Montreal too late to catch my connecting flight due to a change in scheduling that Air Canada made. To add to my frustrations, I was on the ground in Montreal before my scheduled flight to London departed but they were not willing to let us in to the departure area or hold the plane for 10 minutes. To make matters worse, after being told we were all set with a seat on the flight the following day, we arrived to find that we were in fact on standby along with 20 other passengers with similar experiences.
I have taken 2-3 cross-Atlantic flights per year for the last six years (you do the math), all with connecting flights in Canada or the US, and not once have I ever missed or come close to missing a connection regardless of bad weather, late departures, etc. and have therefore been spared the wonderful experience of spending the night in an airport (free but uncomfortable) or in an airport hotel (comfortable but anything but free). When I politely spelled out my grievances to Air Canada in two separate letters (it took a second letter, six months later for them to respond), the company - with no apology for any inconvenience or admittance of their part in my experience encouraged me to fly with them again.
Not anytime soon - it has been two years and I'm still bitter but at least I've had my rant!
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| Note about Air Canada Reviews: Please note that the above reviews about Air Canada reflect the subjective opinion of individual readers and not the opinion of ReviewBlue.com or its affiliates. If you represent the Air Canada and wish to comment on any of these reviews, we encourage you to use the management response feature. |
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