| |
|
|
|
| Saga Resort Wasaga Beach Reviews |
|
Address: 88 Main Street Wasaga Beach ON Canada L9Z 2K9
Tel: 1 705 429-2543
|
| ----------------------------------------------------------------- |
| "Poor Service" |
by Darren (from St. John's)
May 2007 - I just stayed at this "resort" for 2 nights during the week before the May holiday weekend. We were paying $200 per night for a 2 bedroom suite despite the fact the place was deserted being the off season. We purchased over $50 in groceries we placed in the refridgerator only to discover in the morning everything was frozen solid. We told the owners what had happened and he offered us $10 and placed a thermometer in the fridge. I guess he thought that would magically fix the problem. Twice more we told them the fridge was still freezing everything and nothing was done.
by Ellie
Dear Sir,
We are sorry to hear that your experience with us was less than expected. We always strive to exceed our guests expectations. We appreciate our guest's feedback and are happy to say that 99% of the feedback is very positive. It is unfortunate when 1% leaves unhappy and makes themselves very vocal, meanwhile distorting the truth.
When you made us aware of the problem with the refrigerator we immediately offered to pay for your food. You told us it was worth $10, we gave you $15.
We offered you the opportunity to switch rooms to the gorgeous mini condo next door, however you declined.
We offered you the use of the fridge in the mini condo next door and made the whole unit available to you.
We immediately bought a new fridge which was delivered the following day.
We also gave you a $50 discount on your night.
We tried everything in our power to please you. The fridge was less than 5 years old and this was an unforeseeable unfortunate circumstance because it inconvenienced you. We sincerely apologize as we have built our reputation on clean, deluxe accommodations and friendly staff and do our best to make sure that everything is always in tiptop shape.
Ellie
Owner
|
| Note about Saga Resort Wasaga Beach Reviews: Please note that the above reviews about Saga Resort Wasaga Beach reflect the subjective opinion of individual readers and not the opinion of ReviewBlue.com or its affiliates. If you represent the Saga Resort Wasaga Beach and wish to comment on any of these reviews, we encourage you to use the management response feature. |
|
|
|
|
