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| Forbes Avenue Suites Reviews |
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Address: 3401 Forbes Avenue Pittsburgh PA USA 15213
Tel: 1 412 325-3900
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| "Just what we were looking for..." |
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by Mike (from Spartanburg, SC)
June 2007 - We spent a week at the Forbes Avenue Suites. This hotel is a renovated 4 story apartment building on the outskirts of Oakland. The Forbes Avenue Suites is not an elegant hotel, there is no restaurant and the elevator does not work. HOWEVER...if you are looking for a clean, suite-style hotel, THIS IS THE PLACE. First, I must say that the staff at this hotel is outstanding. They are friendly, accommodating, and make you feel right at home...especially Rebecca. One staff member even offered to call her sister to find the answer to a travel question I had. We stayed in a deluxe 2 bedroom suite. The room was up a small flight of stairs, on the first floor. The room was very clean. It had a decent sized living room, a large dining room table and a kitchen with full sized appliances, including A GAS STOVE, dishwasher and large fridge. There was even a garbage disposal. The couch in the living room is a sleeper sofa. This is a good feature, but the couch needed a little help. The bathroom was clean and nice-sized. Our bedrooms were very nice. We had a large room with a King bed, and the other room had a queen. Each bedroom had a full closet with mirrored sliding doors. For an extended stay, this is the place to be.
The suites are located in Oakland. If you know Oakland, it is the heart of Pitt and Carnegie Mellon University, as well as the home to several massive hospitals and medical centers. This is basically a college town. You can walk to everything, including some decent restaurants like Joe Mama's Italian, or the Original Hot Dog. You are close to the world famous Carnegie Museum of Natural History, as well as several other museums and the Cathedral of Learning. Parking at the hotel was a flat 10.00 per day, but you could come and go as you please. The person responsible for parking also worked in the hotel, so you get to know him and he is a great guy.
Unless you are looking for the William Penn Hotel, this place is a super value, and well worth the money. The location is great as we were minutes from all extended parts of Pittsburgh like kennywood, the Strip and Point State Park.
Mike
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| "Reservations are NOT guaranteed" |
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by Maria (from Chicago, IL)
June 2007 - I was scheduled to stay at the FAS in June 2007. However, four days prior to my arrival, FAS contacted me to indicate that they "must cancel my reservation". No explanation was given, although I later learned that the cancellation was due to a "medical necessity". My reservation was made over 4 months in advance, and finding lodging initially took several days and dozens of phone calls (due to the U.S. Open being held in Pittsburgh). To further complicate the situation, I was traveling with friends whose reservation at FAS was NOT cancelled. This left me to find two hotel rooms less than four days ahead of my arrival. Several attempts to communicate and resolve the issue with FAS went unanswered. When they finally did respond, the runaround they gave my friends and me was laughable, if only because it was the POOREST customer service I have ever experienced in my life. Sadly, their final resolution left my friends staying at their hotel, and me staying downtown over 4 miles away. In my opinion, they handled the situation quite poorly. Stay there if you must, but be warned. I would NOT expect satisfactory service... if your reservation is even honored at all.
My rating of this hotel's facilities is based on my friends' comments. My rating of their service and the value is based on input from all three of us.
by Robert
I am sorry that the person who wrote this review feels that way. I have dealt with thousands of people over the years, and I have never experienced anyone who was quite so asinine. We deal with people from all over the world, who come to Pittsburgh for all sorts of different reasons, and who come back to us over and over. For some of those people, it is because they have serious medical issues. All the major hospitals in the area send guests to us for extended stay,(They certainly would not be doing that if we were not an excellent place to stay) and sometimes those Guests cannot be certain of when they will be able to leave. It just so happens that the person who wrote this review was given 4 days advanced notice that we could not honor her reservation, and we even found her an excellent hotel room less than one block away from us, but that was not satisfactory for her. The Guest that we had staying in that Suite was waiting for a transplant, and was seriously ill. They had been there for more than a month waiting for surgery. When we found out that they would not be able to vacate the Suite as they had planned, we contacted the person who wrote this review, and she literally told me to throw them out so she would not be inconvenienced. I think that speaks for itself.
We have many, many people who come back to us often, and who love our place. We invite anyone whos coming to Pittsburgh, or especially to the Oakland area to give us a try. www.forbesavesuites.net
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| Note about Forbes Avenue Suites Reviews: Please note that the above reviews about Forbes Avenue Suites reflect the subjective opinion of individual readers and not the opinion of ReviewBlue.com or its affiliates. If you represent the Forbes Avenue Suites and wish to comment on any of these reviews, we encourage you to use the management response feature. |
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